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Return Policy

Your satisfaction and customer experience is SheetsNow’s top priority. We have designed our return process to be easy and hassle-free. If you're not satisfied for any reason, within 30 days of receiving your SheetsNow order, you may exchange it for a product of equal or greater value and SheetsNow will pay for the return shipping costs or return it for a full refund of the purchase price, less return shipping costs. Use the following instructions below to initiate a exchange or return, and our SheetsNow customer care team will address your concerns as quickly as possible.

Requesting a Return

  • Within 30 days of receiving your SheetsNow order, you can submit your return request through our SheetsNow  return center accessible from your customer account.
  • Our SheetsNow customer care team will review your request and as quickly as possible issue a Return Merchandise Authorization (RMA) number that will be sent via email.
  • You will be emailed a list of instructions for returning your SheetsNow item(s) to our fulfillment center and a pre-paid UPS return shipping label.
  • All SheetsNow returns are subject to return shipping charges.
  • At the time your refund is processed return shipping costs will be subtracted from your refund amount.
  • Within 10 days of receiving an SheetsNow RMA number all Item(s) must be shipped back.
  • Item(s) will be subject to a 25% restocking fee if received later than 10 days.
  • Any Item(s) will be subject to a 25% restocking fee if are sent back without an RMA number.
  • Returned items must be in unused, new, and re-sellable condition.
  • Returns may be refused or charged a 25% cleaning fee if washed, soiled, damaged, or dirty. .
  • Any return that has not shipped within 15 days of the issuance of an SheetsNow RMA may be cancelled, and future item returns may be denied.
  • Once the SheetsNow item(s) are received and inspected by our fulfillment center, your SheetsNow refund will be issued less return shipping and any applicable restocking fees.
  • You will receive an email confirmation of your refund once SheetsNow has processed your refund, which will be issued back to the original method of payment.

Requesting an Exchange

  • Submit your SheetsNow exchange request within 30 days of receiving your SheetsNow order through our return center accessible from your account.
  • Our team of customer care specialists will review your request and issue a SheetsNow Return Merchandise Authorization (RMA) number via email
  • You will be emailed a UPS return shipping label (pre-paid) and instructions for returning your SheetsNow item(s) to our fulfillment center.
  • If SheetsNow cannot offer an exchange, you will automatically be given a refund on your item, which will be issued to the original method of payment.
  • SheetsNow Customers will not incur any return shipping costs when you exchange your original order for another SheetsNow product of equal or greater value.
Because SheetsNow has one of the most generous return policies in the bedding industry, any return requests initiated 30 days after your order is received will be strictly denied. Any item(s) that are defective at time of arrival, or is defective within 30 days of item(s) arrival will be covered under our warranty policy.

 

Cancellations

 

SheetsNow wants you to have complete satisfaction with every order you purchase with us. You have up to 24 hours to contact us if for any reason you change your mind or need to cancel your order. All SheetsNow orders that are cancelled within 24 hours will receive a full refund. Because we rush your SheetsNow orders out of our warehouse as quickly as possible, we do charge a cancellation fee (25%) for all cancellation requests received more than 24 hours after the SheetsNow order is placed.

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