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Frequently Asked Questions

  1. How do I contact you?
  2. What payment methods are accepted?
  3. How much does shipping generally cost?
  4. Is it safe to use my credit card online to make a purchase?
  5. Can I get a tracking number and check the status of my order online?
  6. How long does it generally take to receive my order?
  7. Can I cancel or change a recent order?
  8. What is your return policy?
  9. Do you accept international orders?
  10. I have a problem with my SheetsNow.com order; what can I do?
  11. How do I know which fabric is right for me?
  12. I am looking for a particular fabric and size. How can I view my options?
  13. I would love to order additional pillowcases. Can you help?

How do I contact you?

We would love to hear from you. You may contact us anytime through the contact form located on our SheetsNow.com contact page. Our office hours are Monday through Friday 9am-6pm EST. We typically respond to all inquires within 24 hours.

What payment methods are accepted?

We accept all major credit cards, including American Express, VISA, MasterCard, and Discover. We also accept PayPal payments.

How much does shipping generally cost?

Ground shipping is free for all orders within the contiguous United States. Expedited shipping options (e.g., 2 Day, and 3 Day shipping) are not eligible for free shipping. The exact shipping cost is calculated and displayed during the checkout process before an order is completed. Please refer to our shipping policy for additional information.

Is it safe to use my credit card online to make a purchase?

We understand your concern, which is why we are dedicated to providing a secure payment method. We protect the security of your information during transmission by using Secure Socket Layer (SSL) by COMODO. When you place an order online, the SSL scrambles and encrypts your information before it is sent to us over the Internet. This protects your personal and credit card information from being read while it is transferred through cyberspace. Information exchanged with any address beginning with https is encrypted using SSL before transmission. After your order is placed, your credit card information remains encrypted at all times. Only your card type, the last 4 digits, and the expiration date are made available to our sales and support staff.

Can I get a tracking number and check the status of my order online?

If you provided us with an email during the checkout process, a tracking email will be sent once your item ships. You can also check the status of your order at any time by visiting our SheetsNow.comorder status page.

How long does it generally take to receive my order?

Most of our products are in-stock and ready to ship within 48 hours. However, the estimated time range should be available on each product page. FedEx and UPS Ground generally take 2-7 business days to deliver the package from the time it ships from our warehouse.

Can I cancel or change a recent order?

To cancel or make changes to your order, please contact us from our contact us page and we will do our best to accommodate your request. More information may be found on our cancellation page

What is your return policy?

We offer hassle-free returns on all SheetsNow.com purchases. If you're unhappy for any reason, we'll gladly process a return or exchange. All return and exchange requests must be made within 30 days of receiving your product. Please refer to our return policy for additional information.

Do you accept international orders?

Unfortunately, at this time we do not. SheetsNow.com only accepts orders shipping within the contiguous United States.

I have a problem with my SheetsNow.com order; what can I do?

Sales representatives are happy to assist you with your purchase or answer questions during normal business hours. You may also contact us at anytime using our contact form.

How do I know which fabric is right for me?

We offer a fabric selection for each customer's individual needs. Because we strive to make the buying process as simple as possible, we are happy to provide more information on the unique benefits of each fabric. A great guide is available on our Comparing the Most Popular Sheet Fabrics page. Other information is also available in our Knowledge Base. Our sales specialists are also happy to assist with any questions you may have.

I am looking for a particular fabric and size. How can I view my options?

Our filters make it easy to find the exact product you're searching for. Simply use the filters located on the left side of the screen to narrow down your search. You can filter by material, size, color, and thread count. Please feel free to search through your selection, and let us know if you have any questions.

I would love to order additional pillowcases. Can you help?

We're happy to assist with your unique bedding needs. When possible, we will gladly break sets to sell pillowcase sets individually. These may be found on our pillowcases product page.

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